This article explains the partnership between guHRoo and Swipeclock/WorkforceHub and clarifies the roles and responsibilities each company holds in managing payroll, time, and attendance for your organization. Knowing which company to contact for specific issues will help ensure you get the right support promptly.

Understanding the Companies and Their Roles:

1. guHRoo:

   • Primary Function: guHRoo manages all aspects of payroll operations, including setting up payroll processes, filing payroll taxes, and handling payroll forms.
   • Support: For payroll-specific inquiries, such as setting up new pay codes, processing payroll corrections, or managing tax notices, you should contact guHRoo.

2. Swipeclock/WorkforceHub:

   • Primary Function: Swipeclock/WorkforceHub oversees time and attendance, employee scheduling, and other related functions within the WorkforceHub portal. This also includes managing accruals and HR functionalities.
   • Support: For issues regarding timecard syncing, clock problems, accrual management, or WorkforceHub portal configurations, contact Swipeclock/WorkforceHub directly.

Steps/Procedures:

1. Identifying Your Support Needs:

   • Determine if your issue pertains to payroll or HR fuction.
   • If it involves payroll processes (e.g., payroll corrections, changing pay rates, tax notices), contact guHRoo.
   • For issues related to WorkforceHub (e.g., scheduling, timecard issues, accruals), reach out to Swipeclock/WorkforceHub.

2. Contacting Support:

   • guHRoo Support:
     • support@guhroo.co
     • guHRoo Knowledge Base
     • Payroll Relief Support Center
       
   • Swipeclock/WorkforceHub Support:
     • Swipeclock Support Form
     • Swipeclock WorkforceHub Support Center

Troubleshooting:

• Unsure who to contact? If you are not sure whether your issue is payroll or time and attendance-related, contact guHRoo support. They will direct you to the appropriate team if needed.