Understanding Your Payroll and Software Companies

Understanding Your Payroll and Software Companies

This article explains the partnership between guHRoo and Swipeclock/WorkforceHub and clarifies the roles and responsibilities each company holds in managing payroll, time, and attendance for your organization. Knowing which company to contact for specific issues will help ensure you get the right support promptly.

Understanding the Companies and Their Roles:

  1. guHRoo:

    • Primary Function: guHRoo manages all aspects of payroll operations, including setting up payroll processes, filing payroll taxes, and handling payroll forms.
    • Support: For payroll-specific inquiries, such as setting up new pay codes, processing payroll corrections, or managing tax notices, you should contact guHRoo.

  2. Swipeclock/WorkforceHub:

    • Primary Function: Swipeclock/WorkforceHub oversees time and attendance, employee scheduling, and other related functions within the WorkforceHub portal. This also includes managing accruals and HR functionalities.
    • Support: For issues regarding timecard syncing, clock problems, accrual management, or WorkforceHub portal configurations, contact Swipeclock/WorkforceHub directly.

Steps/Procedures:

  1. Identifying Your Support Needs:

    • Determine if your issue pertains to payroll or HR fuction.
    • If it involves payroll processes (e.g., payroll corrections, changing pay rates, tax notices), contact guHRoo.
    • For issues related to WorkforceHub (e.g., scheduling, timecard issues, accruals), reach out to Swipeclock/WorkforceHub.

  2. Contacting Support:

Troubleshooting:

  • Unsure who to contact? If you are not sure whether your issue is payroll or time and attendance-related, contact guHRoo support. They will direct you to the appropriate team if needed.


    • Related Articles

    • Payroll Relief: How to Calculate Overtime Pay

      Introduction: Understanding how overtime pay is calculated can help you verify that you’re being compensated accurately for any hours worked beyond the standard workweek. This guide provides an overview of overtime calculations based on the standard ...

    • Pro-Software How to Change Direct Deposit W4

      Pro-Software: How to Change Direct Deposit/W4 Pro Software- Login Welcome to the Pro Software employee dashboard. This article will cover how to change, update, or add information for direct deposit and tax withholding preferences. Please note: Your ...

    • Payroll Relief: How to Modify/Override Payroll

      This article will guide you through the process of modifying a current payroll in Payroll Relief, including navigating to the Payroll Review screen and making adjustments to employee wages, taxes, and deductions. It also covers how to disable direct ...

    • Payroll Relief: How to Add a Second Check to Regular Payroll Cycle

      In certain situations, an employee may require a second check to be processed within the same payroll cycle. Payroll Relief allows you to issue a second check directly from the Payroll Entry screen. This guide will walk you through the steps to add a ...

    • Complete Additional (Off Cycle) Payroll Setup in Payroll Relief and How to Change Tax Method

      Setting up payroll correctly is crucial for ensuring your employees are paid accurately and on time. This guide will walk you through the steps to complete an additional payroll setup and changing the tax and deduction setup on the Payroll Relief ...