Understanding Your Payroll and Software Companies

Understanding Your Payroll and Software Companies

This article explains the partnership between guHRoo and Swipeclock/WorkforceHub and clarifies the roles and responsibilities each company holds in managing payroll, time, and attendance for your organization. Knowing which company to contact for specific issues will help ensure you get the right support promptly.

Understanding the Companies and Their Roles:

  1. guHRoo:

    • Primary Function: guHRoo manages all aspects of payroll operations, including setting up payroll processes, filing payroll taxes, and handling payroll forms.
    • Support: For payroll-specific inquiries, such as setting up new pay codes, processing payroll corrections, or managing tax notices, you should contact guHRoo.

  2. Swipeclock/WorkforceHub:

    • Primary Function: Swipeclock/WorkforceHub oversees time and attendance, employee scheduling, and other related functions within the WorkforceHub portal. This also includes managing accruals and HR functionalities.
    • Support: For issues regarding timecard syncing, clock problems, accrual management, or WorkforceHub portal configurations, contact Swipeclock/WorkforceHub directly.

Steps/Procedures:

  1. Identifying Your Support Needs:

    • Determine if your issue pertains to payroll or HR fuction.
    • If it involves payroll processes (e.g., payroll corrections, changing pay rates, tax notices), contact guHRoo.
    • For issues related to WorkforceHub (e.g., scheduling, timecard issues, accruals), reach out to Swipeclock/WorkforceHub.

  2. Contacting Support:

Troubleshooting:

  • Unsure who to contact? If you are not sure whether your issue is payroll or time and attendance-related, contact guHRoo support. They will direct you to the appropriate team if needed.


    • Related Articles

    • Payroll Relief: manage user access

      This article outlines the steps to manage user permissions within the Payroll Relief software. Process Document: Payroll Relief: how to manage user access

    • Payroll Relief: Pay Date and Pay Schedule

      Understanding your pay schedule and pay dates is essential for managing your finances. Payroll Relief makes it simple to view your pay schedule through the Employee Portal, whether you're on a weekly, biweekly, semi-monthly, or monthly schedule. If ...

    • Payroll Relief: How to Calculate Overtime Pay

      Introduction: Understanding how overtime pay is calculated can help you verify that you’re being compensated accurately for any hours worked beyond the standard workweek. This guide provides an overview of overtime calculations based on the standard ...

    • Payroll Relief: How to Modify/Override Payroll

      This article will guide you through the process of modifying a current payroll in Payroll Relief, including navigating to the Payroll Review screen and making adjustments to employee wages, taxes, and deductions. It also covers how to disable direct ...

    • Payroll Relief: How to Manage Employee Deductions in Payroll Relief

      Managing employee deductions in Payroll Relief ensures that items such as benefits, garnishments, and retirement contributions are properly accounted for in payroll processing. This guide will walk you through how to set up and update deductions at ...