Managing life changes can be a bit overwhelming, especially when it comes to updating your employee benefits. Whether you're adding a new family member or experiencing another significant life event, it's crucial to update your benefits accordingly. This article guides you through the simple process of reporting a life change event in PRO and modifying your benefits, ensuring your coverage stays up-to-date with your life's changes.

Steps/Procedures:

1. Login to PRO: Start by accessing PRO at guhroo.prosoftware.com/master.aspx#home. Enter your login credentials to access your Dashboard.

2. Navigate to Life Change Section: On your Dashboard, find and click on 'My Benefits'. This option is typically located at the top of your screen.

3. Access Life Change Options: In the 'My Benefits' section, look for 'Life Change', which you will find at the top right of the screen. Click on it to proceed.

4. Fill in the Pop-Up Form: A pop-up window will appear. Here, you will need to:

   • Select the date of the life event.
   • Choose the type of event from the available options.
   • Upload any necessary documentation that supports your life event (e.g., birth certificate for the addition of a child).

5. Select Plans to Change: After filling in the details about the life event, review your active benefit plans. Select the plans you wish to change in relation to the life event. For instance, if you are adding a child, you might want to modify your health insurance coverage.

6. Review and Submit: Once you've made the necessary changes, review all the information for accuracy. Submit your changes for processing.
   

7. 

Troubleshooting:

• Document Upload Issues: If you're having trouble uploading documents, ensure the file size and format meet the system's requirements. Accepted formats usually include PDF, JPG, and PNG.
• Error Messages: If you encounter any error messages during the process, note the error code/message and contact the support team for assistance.

Related Resources/Links:

• Updating Personal Information in PRO
• Overview of Employee Benefits