How to Resolve the "Time Record Overlapped" Error Message on a Timecard
If you are attempting to add or change a time record and receiving the “time record overlapped” error message, read this short article to understand why you’re getting this message and how to resolve it.
Why does this happen?
The system does not allow multiple records that track the same period of time. If you attempt to add a time or edit an existing record on the timecard that overlaps with another record, you will receive the error message “Time record overlapped” and need to either add or request a different time or make a change to the existing record that the system detects as a conflict.
Most often, the record that causes the conflict is the one immediately before or after the times you are trying to add or request.
In the below example, this employee has two time records that are very close together.
If the employee tries to change the start time for the second entry from 2:55 pm to 1:55 pm, that will put the start time into the middle of the first record, and they will receive an overlapping record error message.
How to fix this
The employee has three options to solve this issue. Option 3 is the recommended method.
- Choose a different start time for the second entry that will not conflict with the previous entry.
- Request an edit for the first entry's end time, and then once it's approved, request the desired start time for the second entry. The employee's manager will need to respond to the first request before the employee can change the start time for the second entry.
- Delete the first entry, re-add it as a new request, and request the change to the second entry. This can be done all at once because it does not require the employee to wait for the manager's approval before changing the second entry.
Note: A common situation where this error occurs is when a user forgets to clock out and doesn’t request a fix to that end time. Depending on how long the timer runs for, there might be a long time period in which the user gets the overlapping record message when trying to add times. For example, if the timer is left running from Tuesday evening until Thursday at noon, the employee won’t be able to add time on Wednesday or Thursday morning until the Tuesday entry is fixed.
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