Pro Software: Username/Password Retrieval

Pro Software- Login

Forgetting your username or password can be frustrating, especially when you need quick access to your account. Fortunately, our system provides a simple and secure way to retrieve your username or reset your password. This guide will walk you through the steps to regain access to your account.

Steps/Procedures:

1. Recovering Your Username: a. Navigate to the login screen. (Link to the login screen) b. Click on the "Forgot Username" option. c. Enter the email address or phone number associated with your account. d. Click "Submit." e. Check your email inbox. You should receive an email containing your username.

2. Resetting Your Password: a. Go to the login screen. (Link to the login screen) b. Select "Forgot Password." c. Provide the email address or phone number linked to your account. d. Click "Submit." e. You'll receive an email with a password reset link. Follow the instructions in the email to create a new password.

Troubleshooting:

• Not Receiving Emails: If you don't receive the email for username recovery or password reset, check your spam or junk folder. Ensure that the email address or phone number you entered is the one associated with your account.
• Invalid Links: If the password reset link does not work, try requesting a new one, ensuring that you access it shortly after receiving it as it may expire.

Related Resources/Links:

• Account Management FAQs
• Troubleshooting Login Issues