Employee self-service
How to Respond to an Error Message
Encountering problems or error messages on the portal can be frustrating, but most issues can be quickly resolved with a few simple troubleshooting steps. This guide will help you identify the root cause of common issues, fix errors, and get back to ...
PRO: How to Change/Reset Security Questions
Security questions help protect your account in PRO Software by providing an extra layer of security. Follow these steps to update or reset your security questions. Process Document: PRO: Change or Reset Security Questions
How to Report a Paycheck Error
If you notice an error on your paycheck, it’s important to address it promptly to ensure your earnings are accurate. Whether it’s missing hours, incorrect deductions, or another issue, follow these steps to report the error and get it corrected. ...
PRO: How to Access my Account in PRO
Introduction: Whether you're a new hire or an existing employee who needs to reset your username or password, accessing PRO Software is straightforward. This guide explains how to request access, reset login credentials, and set up text messaging for ...
PRO: Navigating Clock and Time Off from my Dashboard
The Clock Module in PRO Software allows employees to track work hours, request time off, and manage timecard entries. This guide covers the essentials of clocking in/out, editing timecard entries, and submitting time-off requests. Process Document: ...
PRO: Walk-through of Employee Profile Tabs
The video linked below will help you navigate the profile tabs found under your main home page or Dashboard. Loom Video: PRO: Employee Profile Tabs: Walk-through
PRO: How to Read my Time Off Balance
The Time Off Balance screen in PRO Software helps you track your available Paid Time Off (PTO) and Sick leave. The process document shows youhow to interpret each part of the display. Process Document: PRO: How to read my time off balance
PRO: How do complete eHire (onboard) in PRO?
Welcome to guHRoo PEO and congratulations on your new role! This guide will walk you through each step of the PRO Software onboarding process, from accessing your initial onboarding emails to submitting required forms and documentation. Once ...
PRO: How to Update my Emergency Contact
Keeping your personal information, like your address, or emergency contact up to date in the system ensures accurate records for payroll, benefits, and company communications. This guide explains how to quickly edit your personal details in PRO ...
PRO: How to Edit my Address or other Personal Information
Keeping your personal information, like your address, up to date in the system ensures accurate records for payroll, benefits, and company communications. This guide explains how to quickly edit your personal details in PRO Software. Process ...
PRO: How to Read and Understand your Paycheck
Reading your paycheck is essential for understanding your earnings, deductions, and taxes. This guide provides a simple explanation of each section on your paycheck, using an example layout to help you understand the breakdown of earnings, ...
PRO: How to Change or Reset your Password
This guide provides quick steps for resetting your password in PRO Software. Follow these instructions to reset your password. If you have forgotten your password walk through the 'Forgot Password' steps prompted at login. Process Document: PRO: How ...
How to Submit an HRIS Software Issue
Encountering an issue in your HRIS software? Submitting a detailed report to guHRoo Support will help our team address it promptly. This guide covers best practices for reporting an issue, including helpful tips and important information to include ...
PRO: How to review checks, check history, YTD payroll
In PRO Software, employees can easily access payroll information, including check history, paystub details, and year-to-date (YTD) earnings. This guide provides a step-by-step process to view, download, and print payroll details directly from your ...
PRO: How to Access Company Announcements and News
PRO Software provides easy access to company announcements and newsletters, keeping you informed of important updates and resources. Through your dashboard, you can view news from guHRoo and your company to stay up to date on HR tips and ...
PRO: How to Update or Add Dependents or Beneficiaries
Keeping your beneficiary information up to date is essential to ensure your benefits are allocated according to your wishes. This guide provides step-by-step instructions for updating or adding beneficiaries to your account, allowing you to manage ...
PRO: How to View and Access Documents
PRO Software allows employees to easily access important documents, including benefit information, electronic forms, and internal resources. This guide will walk you through locating and viewing your documents from your employee dashboard. Process ...
PRO: How to view your W-2 or 1099
Accessing your W-2 or 1099 form in PRO Software is straightforward and allows you to view, download, or print your tax documents as needed. Follow these steps to locate and view your forms directly from the PRO Portal. Process Document: How do view ...
Navigating Out-of-Network Dental Coverage with MetLife
Introduction If your current dentist is no longer in the MetLife network, you might be wondering how to handle your dental claims and reimbursement. This article provides information about out-of-network coverage, tips for the reimbursement process, ...
How to Submit a Time Off Request [Pro Software]
Submitting a time-off request is a straightforward process. Whether you're planning ahead or need time off unexpectedly, this guide will show you how to request time off in our system, ensuring your request is accurately recorded and sent for ...
Adjusting Your W-4 Tax Withholding [Pro Software]
If you're looking to adjust your W-4 tax withholdings, the process within Pro Software is straightforward and user-friendly. Whether you need to change your federal or state W-4 due to personal or financial changes, this guide will walk you through ...
How to Retrieve Your Username or Password [Pro Software]
Pro Software: Username/Password Retrieval Pro Software- Login Forgetting your username or password can be frustrating, especially when you need quick access to your account. Fortunately, our system provides a simple and secure way to retrieve your ...
PRO: How to Navigate the Employee Dashboard
Welcome to the Pro Software employee dashboard. This article will cover what you have access to from the employee dashboard. Please note the dashboard has been customized to each individual client so the widgets available may not display or be in the ...
Pro-Software Initial Onboarding (Logging in for the first time)
Initial Onboarding (Logging in for the first time) Pro Software- Login The Pro Software Employee Self-Service Portal provides a user-friendly, intuitive interface that allows you to keep track of your Employee information—including employment and pay ...
Pro-Software Paystubs, Year to Date Payroll, W2s and 1099s
Pro-Software: Paystubs, Year to Date Payroll, W2s and 1099s Pro Software- Login Welcome to the Pro Software employee dashboard. This article will cover accessing your historical pay and paystubs! Check History Your Check History information will ...
PRO: How to Change direct Deposit or Tax Forms
Welcome to the Pro Software employee dashboard. This article will cover how to change, update, or add information for direct deposit and tax withholding preferences. Please note: Your dashboard may appear different than the images below. Process ...
Pro-Software How to Clock in out and Edit Time
This guide covers the basics of clocking in and out in PRO Software and provides steps for editing timecards. By following these instructions, employees can accurately track their hours and make necessary adjustments for any missed or incorrect ...
PRO - How to Change your Direct Deposit
Pro-Software: How to Change Direct Deposit/W4 Pro Software- Login Welcome to the Pro Software employee dashboard. This article will cover how to change, update, or add information for direct deposit and tax withholding preferences. Please note: Your ...